Help centre

Questions? We have answers.

Plans, billing, riders, public requests, verification, payouts, and policies — explained for fleet operators.

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Getting started

Plans & billing

Fleet, riders & team

Public request & deliveries

Verification & trust

Payments & finance

Policies & compliance

Support

Still need help?

Our team supports fleet operators by email during business hours (5:00 AM – 10:30 PM WAT).

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Questions? We have answers.

Getting started

What is Kilo Business?

How is it different from the Kilo mobile app?

Who can sign up?

Is there a free trial?

Plans & billing

What plans are available?

How do I pay for my subscription?

What if my card payment fails?

Can I cancel?

Fleet, riders & team

How do I add riders?

What are managed fleet riders?

How do team roles work?

How many staff and riders can I have?

Can I operate multiple branches?

Public request & deliveries

What is the public request link?

What counts as a dashboard dispatch job?

Manual quote vs automated pricing

What delivery types are supported?

Do customers agree to terms?

Verification & trust

What are the trust tiers?

How do I become Verified?

Are rider identities checked?

Payments & finance

When do online fees reach my fleet?

How do payouts work?

What is cash on delivery (COD)?

Is there a marketplace fee?

Policies & compliance

Where are fleet policies published?

What happens when policies change?

Can I use my own customer terms?

Support

What are support hours?

Where is Kilo Business based?

I need enterprise or legal review

Still need help?