Billing & Subscription Policy

Kilo Business is a paid SaaS product. Starter, Growth, and Scale are billed monthly through Paystack. Global is sales-led. There is no free tier for production fleet operations.

Starter includes up to 10 managed riders, 5 dashboard staff seats (includes owner), and 500 / month jobs from the dashboard dispatch form. Starter and Growth do not include Delivery API access (Delivery API not included). Growth includes up to 30 managed riders, 12 staff seats (includes owner), and 3,000 / month dashboard dispatch jobs. Scale includes up to 80 managed riders, 25 staff seats (includes owner), 15,000 / month dashboard dispatch jobs, 180 Delivery API requests / min per key, one custom domain, and route optimization. Global uses negotiated limits.

Public request customer submissions are not capped by plan — only dashboard dispatch jobs count toward monthly dispatch limits.

Enterprise arrangements use negotiated limits stored on your account (riders, staff, domains, dispatch volume, Delivery API rate) — contact Kilo sales; unlimited self-serve tiers are not offered.

Kilo may grant complimentary (comped) access for pilots, Founding Partner codes, or other partner programs. Complimentary access is discretionary, non-transferable, and not a permanent free tier.

While complimentary access is active, your organization receives the plan tier Kilo assigns (for example Growth or Scale) unless different Enterprise limits are explicitly approved in writing.

Kilo may modify, suspend, shorten, or revoke complimentary access at any time — including changing the granted plan tier, ending an open-ended grant, or closing a partner program — with or without cause. We may also revoke complimentary access for misuse, policy violations, fraud risk, inactivity, or operational reasons.

When complimentary access ends or is revoked, features revert to whatever paid subscription (if any) is active. If no paid plan is active, the account is treated like an unpaid subscription under the failed-payment and access rules in this policy until you subscribe or contact support.

Redeeming a partner or Founding Partner code, or accepting admin-granted complimentary access, means you agree to these complimentary terms as part of this Billing & Subscription Policy.

Paystack creates a renewal invoice before each billing period. We email fleet owners when that invoice is created so you can confirm your payment method.

Plan features (custom domains, online checkout, advanced coverage, etc.) depend on your active subscription tier.

If a renewal charge fails, your organization enters a grace period with full dashboard access for seven days while we attempt to collect payment.

• Day 0–7 (grace): Dashboard remains fully available. Owners receive email reminders to update payment.
• Day 8+ (locked): Only fleet owners and admins can access Billing to pay. Staff and managers see a paused-dashboard notice.
• Day 18+: Custom domains may be disabled while billing is unresolved.
• Day 32+: Account may be terminated — dashboard and public request page disabled. Data retained for export; not immediately deleted.

Only organization owners (and Kilo admin) can manage subscription payment. Managers and staff cannot update billing or payment methods.

Paystack stores card details; Kilo only retains masked card metadata (brand and last four digits) for display in your dashboard.

You may cancel renewal through Paystack or by contacting support. Access continues until the end of the paid period unless terminated earlier for policy violations.

Subscription fees are generally non-refundable except where required by law or explicitly approved by Kilo in writing.