Team & Staff Access Policy
Rules for admins, managers, and staff invited to a fleet dashboard on Kilo Business.
Last updated: July 3, 2026 · For: Invited team members (admin, manager, staff)
Who this applies to
This policy applies when you accept an invitation to join an organization on Kilo Business as admin, manager, or staff.
Your fleet owner remains responsible for billing, verification, and overall compliance. You access the dashboard on their behalf within the role they assign.
Your responsibilities
- Use your invited work email only — do not share dashboard access or credentials.
- Act within your assigned role. Owners and admins manage billing; managers and staff cannot change subscription payment.
- Handle customer, rider, and delivery data confidentially per the Kilo Business Privacy Policy.
- Follow your fleet's operating procedures and the Delivery & Dispatch Policy when creating or managing jobs.
- Report suspected fraud, policy violations, or security issues to your fleet owner and Kilo support promptly.
Access limits
Role permissions determine which dashboard areas you can view or change. Kilo may suspend your membership if your fleet account is locked for billing or terminated.
If billing is unresolved, staff and managers may see a paused-dashboard notice while owners work to restore payment.
Acceptance
By creating a staff account or accepting an invite you agree to this policy, the Kilo Business Terms of Service, Privacy Policy, and applicable fleet policies linked at acceptance.
Material updates may require re-acceptance before continued dashboard access.
Related fleet policies
Platform policies (Kilo Go)
Marketplace-wide rules — payments, disputes, prohibited items, and rider conduct — live on the Kilo consumer site. Fleet operators and riders remain subject to those rules when using shared platform infrastructure.